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Help Center

FAQs

. How can I track my package?
. How do I estimate my delivery date?
. Are there any additional fees involved in international shipping?
. Do you ship to PO Boxes or APO/FPO military addresses?
. Why was I asked for a 'CPF' number? (Brazilian customers)
. Why was my package undeliverable?

1. How can i track my package?

Once an order is shipped out, we will send you a Shipping Confirmation email that includes your tracking number. Then you can track your package by entering the tracking number on the corresponding website, depending on who shipped your package,and find out where your package is.

2. How do I estimate my delivery date?

• Our estimated delivery dates are based on several factors, including the destination address, the shipping methods you've chosen, and the processing time we prepare your items for shipment(normally we can ship out your item in 24 hours if it's in stock). You can roughly calculate delivery estimates by taking the processing time for your order and adding the shipping time based on the shipping method you've chosen.

For example, if you order a watch which is in stock and select the EMS shipping method, it will need about one day for preparing and 3-7 business days of shipping time. Therefore, you can expect to receive it in 4-8 business days.It’ll need more time if the product you like is out of stock.

• Please Note:

Due to longer customs clearance times, Standard Shipping times have been extended to 15-30 business days for Brazil and 10-15 business days for all other destinations in Latin America.

Since we typically ship orders in a single package, unless otherwise stated, the total length of time it will take for you to receive your order should be calculated using the longest estimated time for items in your order.

Chinese holiday reminder: Chinese holiday reminder: During week-long Chinese holidays, Chinese National Day (Oct. 1st) and Chinese New Year , services from our factory and carriers may be affected, meaning that deliveries for order placed around these holidays may be delayed 2-7 days.



3. Are there any additional fees involved in international shipping?

Customs,Duties,and Taxes:

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Time100-watch.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country.

Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.



4. Do you ship to PO Boxes or APO/FPO military addresses?

Sorry, at present our shipping partners are unable to ship to PO Boxes or APO/FPO military addresses address so you will need to provide a street address. If you provide a PO Box or APO/FPO military address, it will delay shipment of your items.

We are sorry for the inconvenience it might cause to you.



5. Why was I asked for a 'CPF' number? (Brazilian customers)

Our customers in Brazil have informed us that for international shipments, all individuals are supposed to state their “CPF” number on invoices and companies are required to include a “CNPJ” number.

Therefore, if you want us to ship your order to Brazil, please make sure to provide the correct 'CPF' or 'CNPJ' number so your package can smoothly clear Customs.



6. Why was my package undeliverable?

Our carriers may deem a package undeliverable for one of the following reasons:

Item is too big for a P.O. box. Some items are too big to ship to a P.O. box and must be shipped to a street address.

Incorrect Address. If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order. If an APO, FPO address is entered as an international address, the package will not reach its destination.

Restricted by the Department of State. Many items can be shipped to DOS addresses, however, some cannot and will be returned as a result. For a full list of shipping restrictions at a specific DOS address, please contact the DOS facilities staff at that location.

Address Format. If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as 'PO BOX' followed by the number. Also, if you're a private mailbox holder (use a local commercial mail receiving agency), do not use 'Box' for your mailbox number, instead use # or PMB. This will ensure that your address is not mistaken to be a P.O. Box, and that orders can ship to you via means other than the U.S. Postal Service.

Other Address Problems. If the order is being shipped to a prison, there may be delivery restrictions associated with the items or shippers. These restrictions are determined by the penitentiary and may vary. In rare cases, it is also possible that the address label became illegible during the shipping and handling process, or that the carrier made a mistake and left the package at a different address rather than what was printed on the label.

Failed Delivery Attempts. Most of our carriers make three attempts to deliver a package. Packages that contain more than $1300 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. A shipper may require a signature if the package is delivered to an apartment, condominium, or business complex, or if the driver feels there isn't a safe place to leave the package at the delivery address. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.

Damaged During Transit. If a package is damaged on its way to you, the shipper may return it to us without attempting delivery.

Refused by Recipient. If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.



7. Fail to receive an item

Please make sure of the information you filled in the order,such as the shipping address, postal code,contact number, etc. So that the item can be shipped out timely and precisely.

8. Does Time100 have its own distribution center?

For now, Time100 doesn’t have its own courier company. But we cooperate with many courier companies.

9.Can customers request to ship out the products on certain day or special time?

If customers need us to ship out their products on certain holiday or weekend,they can leave a note when making the order and we will try our best to make the arrangement.

10.Can customers change the shipping address in the delivery?

Before and only before Time100 sends the products to courier companies can customers contact the customer service center to change the shipping address.

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service@time100-watch.com

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